Warranty Information

American Flyer Warranty Information

American Flyer products are backed by a Limited Warranty against defects in material and workmanship. We guarantee this product to be free from defects in material and workmanship for 2 years from the date of original purchase. If any defects appear during the warranty period, please fill out the form below. Do not send in any luggage for repair or return without notification. Allow 4-8 weeks for repair and returns.

 

2 Year Warranty

This warranty applies to only the original owner and is void if the product is used commercially, structurally altered or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged as a result of abnormal use. The warranty does not cover any normal wear and tear, improper handling, or accidental damage.

 

Warranty Disclaimer

We reserve the right to assess any manufacturer's defect claim. This warranty gives you specific legal rights, but you may have other rights which vary from state to state. Airline damages must be claimed through airline carrier.

American Flyer reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Products repaired or replaced under this warranty may or may not incorporate these changes.

Damaged products must be returned directly to American Flyer in the original box, along with the original receipt.

 

Shipping & Handling is NOT included in the warranty.

 

Warranty Process

Submit a warranty claim by contacting American Flyer via email: customerservice@longlatinc.com or by completing our Warranty Request Form below. A representative will gather more information, if necessary, and validate your request. Once approved you will be issued a Service Call# (SC#). If a replacement or repair is taking place, you will be instructed to send in your American Flyer product (please include the SC#) to:

LongLat, Inc.
Repair Department
23 Carol Street
Clifton, NJ 07014

American Flyer will inspect the product and repair or replace it when determined to be a manufacturer’s defect.

 

WARRANTY REQUEST FORM