Limited 2-Year Warranty
LongLat Inc. stands behind every luggage item from American Flyer, Jenni Chan, Body Glove, Kathy Ireland, Isaac Mizrahi and Ed Heck with a 2-Year Limited Warranty on materials and workmanship from date of original purchase from an authorized dealer.
We cover repairs to your luggage (excluding bags and lunch totes) in the unlikely event of manufacturing or workmanship defects. However, our 2-Year Limited Warranty does not cover any damage caused by airline abuse, mishandling, or normal wear and tear. To receive protection services and determine your coverage eligibility, please notify email us at: firstname.lastname@example.org to report any issues. The repair center will evaluate your luggage and determine if it is damaged, wear, or defective and if your product is currently under warranty. All claims must be reported immediately to avoid further damages or delay in repair. To receive protection service, please take or ship your product to one of our authorized repair centers.
Normal wear, damage caused by airline or other carriers, loss, or damage of contents is not covered.
Note: Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the Baggage Services office of the airline on which you traveled.